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    IT SUPPORT TECHNICIAN

    FINANCE AND PROCUREMENT

    Reports to:

    IT Manager

     

    Purpose of the Role:

    To provide effective IT assistance across all aspects of the business and will provide back up and support to the IT Manager.

     

    Key Responsibilities:

    • Diagnosing and resolving technical issues

    • Providing desktop and software support

    • Fault finding

    • Reporting faults and maintaining logs on servers, desktops and laptops

    • Setting up new users and disabling expired accounts in accordance with HR requirements

    • Providing support for bespoke software

    • Performing IT administrative support duties, as and when required to meet specific operational objectives

    • Aiding and support to colleagues in IT-related matters

    • Ensuring that a high level of customer service and support is provided to all internal and external users

    • Working on the provision and monitoring of servers and other systems

    •  Assisting the IT team with projects on an ad hoc basis

    • Keeping documentation.

    • Covering a reasonable number of evening and weekend shifts, as and when required to support the operational needs of the business

    ​

    Other Responsibilities:

    • Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments within the industry

    • Escalating issues to management as appropriate

    • Undertaking other reasonable duties as instructed by senior management

     

    Required Skills and Abilities:

    • Strong IT skills including good working knowledge of Microsoft products.

    • Excellent attention to detail

    • Good prioritising skills and ability to work under pressure

    • Excellent communication skills

    • Customer focus, with a proactive and results-driven approach. Ability to multitask, prioritise and work under pressure.

    • Demonstrable negotiation skills.

    • Excellent accuracy and attention to detail.

    • Proactive and results-driven approach.

    • Good interpersonal skills and ability to work as part of a team

    • Willingness and ability to learn quickly in a changing environment

    • Windows Server 2008R2/2012/2012R2

    • Exchange On-Premise / Exchange Online

    • Windows 10

    • Office 365

    • Hyper-V / Clustering

    • SAN/NAS storage management

    ​

    Desired Skills and Abilities:

    • Active Directory, DNS, DHCP, Group Policy, Patch management

    • VDI

    • Monitoring Systems

    • Antivirus Solutions

    • Anti-Spam Solutions

    • Log management Systems

    • Atlassian products

    • Ticketing Systems

    • Hardware installation and maintenance

    • Cisco Switches

    • IP PBX Phone System

    • Previous experience in a similar role

    • Experience with Microsoft Windows both client and server platforms

    • Good understanding of hardware troubleshooting

    • Experience working with enterprise level networks

    • MS Office troubleshooting

    • English knowledge.

     

    To apply for any of the roles, please send your CV and covering letter to jobs@panserve.co

    ​

    By submitting your c.v., you consent and agree to the following:

     

    • Use and processing of your personal data only relating to your application

    • You can request this data and verify its accuracy

    • You can request that your data be deleted but this may hinder your application

    • If your application is unsuccessful your data will be deleted after 6 months

    ​

    For further information about our privacy policy or concerns, please contact hr@panserve.co

    ​

    How do we store your data? Find out more here

     

     

    Apply